Resilience and Emotional Intelligence training – provisional course outline

We are now back to full face-to-face training at client site. We are also offering training by videoconferencing means, usually via Microsoft Teams or Zoom, if this is your preference. Click for more information about remote training.

All our Resilience and Emotional Intelligence training outlines can be adapted to the needs of the individual or organisation. We provide Resilience and Emotional Intelligence training in:

  • Dorset
  • Wiltshire
  • Somerset
  • Hampshire

Towns in which we train Resilience and Emotional Intelligence include Salisbury, Bournemouth, Poole, Portsmouth, Bridgwater, Radstock, Yeovil, Taunton, Eastleigh, Swindon, Bath, Southampton, Christchurch, Ringwood, Sherborne, Wimborne, Winchester, etc.

This is a one-day course and is run at your site.

Number on coursePrice per day
1 - 1 training£425 + VAT
2 - 4 people£845 + VAT
5 - 8 people£1195 + VAT

Resilience and Emotional Intelligence Training

Personal resilience is the capacity to maintain wellbeing and work performance under pressure, including being able to bounce-back effectively from setbacks . Emotional Intelligence is the ability to recognise one’s own feelings and those of others, for motivating oneself, and for managing emotions well in ourselves and in our relationships. Understanding the root causes of our emotions and how to use them can help us effectively identify who we are and how we interact with others.
Audience: This one day workshop is suitable for staff who feel under pressure to deliver at work or who often feel anxious.


  • Manage emotions better
  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Successfully communicate with others in a non-verbal manner
  • Identify the benefits of emotional intelligence
  • Balance optimism and pessimism


  • More rational, well-planned approach to decision making
  • Stronger relationships
  • Lower stress levels and a greater sense of well-being
  • Remaining optimistic in the face of adversity and ability to ‘bounce back’ after being challenged

Provisional Course Outline

Personal Resilience

  • The Importance of Resilience
  • Developing Resilience

Emotional Intelligence

  • Self-awareness
  • How do you come across?
  • Workshop Activity
  • Self-image
  • Inaccurate Self-Image
  • Self-Management
  • Seeing the Other Side

Changing our Beliefs

  • Techniques to build confidence and create a positive outlook

Energy Boosters and Drainers

  • Gauging the Mood
  • Seeing
  • Hearing
  • Emotion Management


  • Empathy
  • Using Empathy
  • What are the Barriers to Empathy?
  • Developing your Empathy
  • Social Skills

ABCDE Model (Learning to be Optimistic)

Ten Habits of Emotionally Intelligent People

  • People with High EI
  • Optimism
  • Pessimism
  • The Power of Re-framing – The Balance between Optimism and Pessimism

Action Plan

To request further details of any of our courses, or to make a booking, please contact us by ringing 07477 578417 or by sending an email to or filling in our contact form.

Organisations who have benefitted from our Resilience and Emotional Intelligence training include: