Introductory Outlook 2010 training – Provisional Course Outline

Introductory Outlook 2010 training

Our Introductory Outlook 2010 training course outline can be tailored to meet the needs of the individuals or organisation. We provide Microsoft Outlook training at your site within Dorset, Somerset, Wiltshire and Hampshire.

Aims of the course

This course aims to give delegates an introduction to the Microsoft Outlook application.

Number on coursePrice per day
1 - 1 training£295 + VAT
2 - 4 people£475 + VAT
5 - 8 people£595 + VAT

Course Objectives

On completion of the course delegates will have learnt to use Microsoft Outlook. They will be able to:

  • Send and receive e-mail
  • Schedule appointments, events and meetings
  • Create and manage tasks
  • Organise contacts

The course is of one day’s duration.

How the course is run – This instructor-led course has a hands-on approach, with plenty of opportunity for delegates to practise the new skills they learn at the computer.

Pre-requisites – Familiarity with the Windows environment.

Course Outline

Navigating Microsoft Outlook

  • Opening and closing Outlook
  • Accessing the various elements of Outlook
  • Folder list
  • Preview pane
  • To-Do Bar
  • Help facilities


  • What is e-mail?
  • Creating and sending an e-mail
  • Managing message text
  • Inserting a signature in a message
  • Inserting an attachment in a message
  • Inserting an Outlook item into a message
  • Using an Office application to create a message
  • Finding an address in the address book
  • Flagging messages for follow-up
  • Resending messages
  • Recalling or replacing a sent message

Managing e-mail

  • Creating message folders
  • Sorting mail
  • Setting viewing options
  • Filtering views
  • Printing messages


  • Navigating within the Calendar
  • Customising the Calendar view
  • Scheduling appointments and events
  • Scheduling multi-day events
  • Setting reminders
  • Scheduling recurring appointments
  • Planning meetings involving others
  • Booking office resources using Outlook
  • Adding and removing meeting attendees
  • Printing the calendar


  • Accessing contacts
  • Creating, editing and deleting contacts
  • Sorting contacts using fields
  • Organising contacts by category
  • Linking activities to a contact


  • Creating and updating one-time tasks
  • Assigning tasks to others
  • Accepting and declining tasks
  • Changing the view for tasks
  • Creating tasks from other Outlook components
  • Organising tasks into categories


  • Creating notes
  • Editing notes
  • Organising and viewing notes
  • Customising notes

Integrating Microsoft Office with Outlook

To request further details of any of our courses, or to make a booking, please contact us by ringing 07477 578417 or by sending an email to or filling in our contact form.